Not 10 minutes ago, I received a phone call from D**** - the Service Manager of Coldfront Airconditioning in relation to the problems we have been experiencing.
It was a welcoming change from the awful customer service lady we got last time, where the Service Manager tried to piece together who we spoke to and what was said. He kindly offered to attend to our call the next day, which we appreciate but unfortunately could not take up on his offer.
I mean, they did get the date of when they were suppose to come wrong (which we both had to request leave for). But they offered to change the date without so much as a fuss - so no biggy.
Great customer service up to this point (yes, I do give kudos where they are due).
Then he dropped the ball a little when he mentioned my comments on ProductReview.com.au and some of the "awful things I said". I must admit I may have seen red and lost it a little. Voice just a little high pitched and raised, I told him that nothing I said was untrue, to which he didn't really have a comeback and we left it at that.
Let's recap:
1. We build a new house, and said new house gets a brand new air conditioning system installed.
2. Said new system has problems (which is okay as long as it gets fixed, but just frustrating as hell).
3. New owners of said house calls the installers up and gets told their concerns are unimportant.
Really. I am being totally unreasonable. Me. Would you take this kind of abuse from people that should be busy sorting out the problem and arranging solutions?
I would have settled for having things fixed and not having any unpleasantness. Instead, I need to resort to venting on cyberspace. Trust me Tradies of Australia, no one enjoys this. Do your job and do it well, then we are all happy.
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