I am about to take back the kudos I gave the Service Manager in Part 2 of my post. Yesterday morning (a full day before we were booked in for the service that he had personally moved because they made a mistake again), one of their service guys called me while I was at work.
The exchange went the way of:
Guy: Hi, are you guys home now?
Me: No, our service is for tomorrow. Your Service Manager should have corrected it, call him.
Guy: Oh, I guess someone will be to sent out to you tomorrow.
Keeping in mind that we were suppose to get a call the day before to let us know what time they are coming, and not be at home waiting the whole day, we have heard nothing.
Today, the morning of the Service - I have called their office (which is suppose to be open 8am QLD time), no response. No peofessionalism or punctuality. What happens to actually doing what you promised?
About to give them yet another call now (8.12am when they should have been open 12 minutes ago).
-------------
8.44am
So, a full 38 minutes after they were suppose to be open for business and manning phones, my husband (who also took the day off to wait for these jokers) finally picked up. They reiterated that our appointment was suppose to have been for yesterday (Tuesday). No one bothered to change our appointment despite at least 3 previous assurances that this had been done.
My husband being a saint didn't blow up in their face (I would have) and told them to send someone out today, whoever was near our area. If they don't show up on our day off, which we took specifically for them, they will need to come out after hours as we are not taking any more time off.
What lovely service Coldfront provides. This is who Plantation Homes has us dealing with.
A waste of time, money and resources.
-------------
Past 12.30pm thereabouts
Finally the service guy shows up.
He was here a good one and half hours investigating the various causes of why the gas can be heard in the house. He later concluded that the insulation in the house was not placed properly at all, with no insulation placed in two of our rooms.
After spreading insulation around, the noise could no longer be heard in one room. Nothing can be done about the other room, as it is close to a light fitting, and therefore, a fire hazard. Fair enough.
Begs the question, where else in the house did the insulation guys not spread properly or do at all?
We get rid of one problem and find a new one. SIGH!
No comments:
Post a Comment