At our 4 months post-construction, I brought you a blog post on the Tariff 33 Breach of Contract, where they were suppose to have installed Tariff 33 as part of our house, but failed to do so at construction stage. We had been working with Plantation Homes on this issue ever since (it is now close to 11 months since our house finished construction and we moved in).
The latest twist in this apparently unreliable builder (now that we have been dealing with them on issues and they have back flipped on every single issue), is that they refused to pay failed installation costs of this Tariff 33.
Let's recap:
Us with Plantation Homes: we raised the issue with Plantation Homes that they had failed to install Tariff 33 in our house. After much to and fro (including written correspondence to that effect), they finally admitted to their negligence, and got an electrician out to prepare for the Tariff 33 installation.
Us with Plantation Electrician: This guy came out to our house, claimed to have carried out the cable attachment, so a connection can be made from the street to the house. We believed him - seeing how he was suppose to be a professional on the issue. He got us to advise Plantation Homes to send Energex out to complete the connection.
Us with Energex: The Energex Electrician came out to our house, took one look at what the Plantation Homes Electrician did and told my husband the required attachment has not been completed and connection could not be made.
Us with Plantation Homes: After (again) much backwards and forwards, they sent their Electrician out (again), who admitted that it was a (in his words) "minor" thing that hadn't been done. The correct procedure took him less than 5 minutes.
Us with Energex: Another Electrician was sent, this time they were able to complete the Tariff 33 connection to the house. In less than 5 minutes - a simple procedure.
Here is the kicker - because Energex had to send an Electrician out the first time, where the Plantation Homes Electrician failed to do his job properly, they (Energex through Energy Australia our electricity supplier) charged us $451.44 for the "failed installation". This charge is on top of all the time my husband had to take off work in order to wait around for 4 electrician visits.
Despite Plantation Homes' promise to pick up the tab for all costs incurred in relation to the Tariff 33 installation, they are now refusing to pay the second invoice, a cost born by their incompetence. We have now paid the invoice ourselves - seeing as how they could seriously effect our credit rating - something that they don't care about, while the fight with them continues.
Yet another day in paradise with Plantation Homes.
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