I am about to take back the kudos I gave the Service Manager in Part 2 of my post. Yesterday morning (a full day before we were booked in for the service that he had personally moved because they made a mistake again), one of their service guys called me while I was at work.
The exchange went the way of:
Guy: Hi, are you guys home now?
Me: No, our service is for tomorrow. Your Service Manager should have corrected it, call him.
Guy: Oh, I guess someone will be to sent out to you tomorrow.
Keeping in mind that we were suppose to get a call the day before to let us know what time they are coming, and not be at home waiting the whole day, we have heard nothing.
Today, the morning of the Service - I have called their office (which is suppose to be open 8am QLD time), no response. No peofessionalism or punctuality. What happens to actually doing what you promised?
About to give them yet another call now (8.12am when they should have been open 12 minutes ago).
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8.44am
So, a full 38 minutes after they were suppose to be open for business and manning phones, my husband (who also took the day off to wait for these jokers) finally picked up. They reiterated that our appointment was suppose to have been for yesterday (Tuesday). No one bothered to change our appointment despite at least 3 previous assurances that this had been done.
My husband being a saint didn't blow up in their face (I would have) and told them to send someone out today, whoever was near our area. If they don't show up on our day off, which we took specifically for them, they will need to come out after hours as we are not taking any more time off.
What lovely service Coldfront provides. This is who Plantation Homes has us dealing with.
A waste of time, money and resources.
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Past 12.30pm thereabouts
Finally the service guy shows up.
He was here a good one and half hours investigating the various causes of why the gas can be heard in the house. He later concluded that the insulation in the house was not placed properly at all, with no insulation placed in two of our rooms.
After spreading insulation around, the noise could no longer be heard in one room. Nothing can be done about the other room, as it is close to a light fitting, and therefore, a fire hazard. Fair enough.
Begs the question, where else in the house did the insulation guys not spread properly or do at all?
We get rid of one problem and find a new one. SIGH!
Tuesday, 7 February 2017
Wednesday, 1 February 2017
A long hot summer (Part 2)
Not 10 minutes ago, I received a phone call from D**** - the Service Manager of Coldfront Airconditioning in relation to the problems we have been experiencing.
It was a welcoming change from the awful customer service lady we got last time, where the Service Manager tried to piece together who we spoke to and what was said. He kindly offered to attend to our call the next day, which we appreciate but unfortunately could not take up on his offer.
I mean, they did get the date of when they were suppose to come wrong (which we both had to request leave for). But they offered to change the date without so much as a fuss - so no biggy.
Great customer service up to this point (yes, I do give kudos where they are due).
Then he dropped the ball a little when he mentioned my comments on ProductReview.com.au and some of the "awful things I said". I must admit I may have seen red and lost it a little. Voice just a little high pitched and raised, I told him that nothing I said was untrue, to which he didn't really have a comeback and we left it at that.
Let's recap:
1. We build a new house, and said new house gets a brand new air conditioning system installed.
2. Said new system has problems (which is okay as long as it gets fixed, but just frustrating as hell).
3. New owners of said house calls the installers up and gets told their concerns are unimportant.
Really. I am being totally unreasonable. Me. Would you take this kind of abuse from people that should be busy sorting out the problem and arranging solutions?
I would have settled for having things fixed and not having any unpleasantness. Instead, I need to resort to venting on cyberspace. Trust me Tradies of Australia, no one enjoys this. Do your job and do it well, then we are all happy.
It was a welcoming change from the awful customer service lady we got last time, where the Service Manager tried to piece together who we spoke to and what was said. He kindly offered to attend to our call the next day, which we appreciate but unfortunately could not take up on his offer.
I mean, they did get the date of when they were suppose to come wrong (which we both had to request leave for). But they offered to change the date without so much as a fuss - so no biggy.
Great customer service up to this point (yes, I do give kudos where they are due).
Then he dropped the ball a little when he mentioned my comments on ProductReview.com.au and some of the "awful things I said". I must admit I may have seen red and lost it a little. Voice just a little high pitched and raised, I told him that nothing I said was untrue, to which he didn't really have a comeback and we left it at that.
Let's recap:
1. We build a new house, and said new house gets a brand new air conditioning system installed.
2. Said new system has problems (which is okay as long as it gets fixed, but just frustrating as hell).
3. New owners of said house calls the installers up and gets told their concerns are unimportant.
Really. I am being totally unreasonable. Me. Would you take this kind of abuse from people that should be busy sorting out the problem and arranging solutions?
I would have settled for having things fixed and not having any unpleasantness. Instead, I need to resort to venting on cyberspace. Trust me Tradies of Australia, no one enjoys this. Do your job and do it well, then we are all happy.
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