Rollin' Into Your Troubles

Barely 2 weeks into our house handover, new trouble rolled in by way of our new double garage door. A very standard affair - black, double-door automatic garage door - brand new should not have been experiencing problems until well into its operating life.

It was not to be, however, with the door:

1. Initially getting stuck on the very first open of the day.
2. By early July 2016 (just under the 1 month mark), the garage door got stuck every time it opened or closed (until a second tap on the garage remote control, which allowed the door to start closing once again)
3. It stopped opening altogether just over a month in. My husband had to manually open the garage door and re-affix the chain on the garage.

We called our Site Manager and our Administrators, who informed us there is nothing they can do and for us to contact the Garage Door Subcontractor Dynamic Garage Doors.

They came out within two weeks to fix the issue. The garage door sometimes makes more noise than it should, however, the issue seems fixed for now. The whole problem caught us off guard because the door was so new. We were not given a clear explanation of the parts that were faulty or replaced. Fingers crossed that the door stay rolling - as it should!